I feel very confident that he is honest and helps me make the best decision on my Cadillac. No complaints. Reception from Antoinette was awesome and Tj in service was great will absolutely be bringing my business back to Frank Kent.
Antoinette makes the Frank Frank experience excellent. Great service and performed right the first time around. The customer waiting area was clean, and snacks were provided. Keep up the great work and fast friendly service.
Great customer service, even for a pre-owned vehicle purchase. I had a minor issue and they took care of it immediately. They exceeded my expectations in every way. I highly recommend this dealership. Great reassurance and hospitality. Really nice friendly lady in the waiting area that kept everyone company. I thought that was pretty cool! Frank Kent is a fantastic dealership! Glenn Anderson was my salesman, and he worked his behind off to get me a great deal on my car.
I would recommend him to everyone! I want the owner, Will Churchill, to know what a great employee he is. I received the type of service that was worthy of the high class service expected of a Cadillac Dealership. Everyone I cane in contact with was friendly and eager to help! This dealerships is the best!
They are very professional and competent! They get right to work and you are on your way in no time. I would recommend them to anyone! Ivan the service advisor and Eric the tech are a great team easy to work with always friendly and also helpful.
They make it easy for car repairs. They were professional, courteous, friendly and mindful of my time. They explained everything to me using terms a lay person like myself can understand. Thank you TJ and Cliff!! Looking forward to our next service visit.
Thank you, Cliff, for sharing your wonderful memories of Dad when he was still driving and bringing in their Cadillac for service. I have provided a score of 5 because the service department always does a phenomal job with a smile. My visit on today was not any different than the previous one for my service checks. Erick Rancher Sr always goes above the call of duty and no matter how busy the service department may get he always focus on the task at hand.
I recommend not only Erick Rancher Sr but the entire service department for doing such a great job. The dealership is aways clean and nice. Tbey take you according to appt time. I Iove this place. The prices are excellent. Great customer service. I have used Cadillac of Arlington for several years now and have always enjoyed a professional experience from all staff. I cannot say enough about my sales person, Kevin Beasley. He is professional, well informed, very responsive, hard working, presentable, caring and, above all, honest.
After purchasing close to 30 cars in my lifetime Kevin actually provided, in addition to all the above referenced qualities, a hassle free experience.
He worked with me on the price even though the car was already deeply discounted. Overall it was a great experience! Moreover, the gentlemen I met from his office like Tyler and Jimmy in finance were also terrific to work with. In addition to Kevin I especially like The other sales person, I am very pleased with my automobile purchase.
What I am more pleased about, is the buying experience overall. There was no pressure and at no time did I feel rushed. My salesman Kevin, made me feel very comfortable from the initial introduction. He impressed me most with his professionalism and his vast knowledge of the products. He even has a great personality!
Eric at Arlington Cadillac in the serivce depart is effencient, always gets my vehicle in and out. Keeps me posted with updates and special offers! The most heavenly experience with Eric!
Extremely supportive and knowledgeable young man. Music to my ears Brought my vehicle in for some service and warranty work. The service advisor kept me updated, was well informed, knowledgeable and low pressure.
Drop off was quick, repairs were quick, pick up was quick, and the price was on point. No "stealership" here. Thank you guys for making this truly a Cadillac experience. Cadillac of Arlington are great! My sales rep was Rodney Gayle and he was amazing! He was very patient and considerate of my time while I was there.
The financing person with was amazing too! Her name is Katie Schneider. She was very persistent on getting me the best rate possible, witch I definitely appreciate. I was able to drive off the lot my first time coming in, with a beautiful Dodge Challenger RT, with gap insurance and extended warranty that was in my price range. Amazing staff! No matter whether the issue is something requested to be addressed or not.
It was the best car experience I've ever had. If I could Did a thorough inspection of the entire vehicle recommend some things that vehicle would need and some that were optional Ivan was an awesome representative of Cadillac of Arlington and I would recommend these people to anyone. Ivan Perez did an excellent job of making sure all warranty work was taken care of during my visit, so much appreciated, Thank you for watching out for me.
Our salesman , Robert, was considerate and helpful in helping us chose our new car. No pressure to buy and answered all our questions with knowledge about the vechicle. I had the pleasure to meet Cody one of the salesman, he was very helpful, perfessional and dedicated with assisting me.
I feel he provided wonderful services to someone new to purchasing a Cadillac, my experience was excellent. Thank you. Excellent customer service by Ivan Perez! He greeted me with a smile, told me what to execpt and followed through with exactly what he promised!
My Cadillac CTS received excellent service. In addition, the car was cleaned inside and outside. Erick keep me informed on the status of my car. It is always a joy to come here. You can leave with confidence that the job is done right. Service provider went above and beyond with costumer service, getting things done quickly and ensuring service was done with utmost quality.
Have had a great experience at every appointment! Highly recommend having service done here if great quality is wanted without all of the headache. Great great great! Very good service at Cadillac of Arlington!
The service was performed in a timely manner. They are all very friendly and very professional. I enjoy returning to the dealership. Great ppl, great service. Mike was very helpful i will always bring my car to him even if i did not buy the car there. I will tell all my family and friends. I would highly recommend this dealership and service department! They kept me up to date and went above and beyond.
I will be back. Thanks Cadillac of Arlington! Billy Gregg was very professional and helpful! My Escalade looked brand new when I received it back after it had been wrecked on the rear driver side.
I will definitely keep this dealership in mind for future repairs and purchases! They did a great job on my vehicle. The loaner car was clean and ready to go. They were very busy but still took care of me quickly. Great as always. Aways willing to work around my schedule. Keep me informed about in changes and request permission before proceeding with additional services and provide estimates before work is complete. The service department and service advisor, Erick was so incredibly helpful and professional!
I would definitely recommend this dealearship because they will take care of not only your vehicle but the the customer as well! Thank you so much!! Michael was very polite and awesome at helping me with getting a new battery and oil change he also made sure that my car was clean and everything was done.
Wonderful dealership. They make you feel like you are the most important person in the lot. They go out of the way to make the deal right for you. Would definitely recommend this dealership. Great friendly service and service adviser. I am always please with how I am treating and it is always a service with a smile.
Service adviser always takes good care to explain and answer all my questions. I visited Caddilac of Arlington for the first time.
I was greeted with friendly staff. Gary Shelby provided me with excellent customer service. Negotation was very professional. Caddilac of Arlington is the best place to buy a car. I really love my new car. Thank you Shelby. Brought my DTS in for a tune up and throttle problem, they gave me a Loaner and it rides like a new car now.
Well , I live 30 mins away and there is a couple dealerships next to where I live but I will only go to yours! I normally deal with Doug he was the first person I brought my car to and the best customer service so after that I only brought my car to him This time Jennifer was the person in the service dept I worked with and good customer service also!
And the staff that always gets your ins card and gives you your loaner is always great!! I always recommend this dealership to everyone I know because I know Nice people.
I wasn't as happy with the Finance experience. Pressured when it came to extended warranty. Some other comments were made that I thought were unprofessional.
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